Customer Service Training
Customer Service Excellence is mandatory for business growth and acceleration. Happy Customers are Loyal Customers and you definitely want your customers coming back again and again
Let me engage and train your staff to put on the right attitude always, especially when engaging with your external stakeholders - they are the ones who keep you in business. Let's provide training for your team to boost productivity and efficiency.
When your employees have a sense of ownership and flexibility, they give off their absolute best/ It is not about fulfilling requests but creating positive experiences which ultimately leads to customer retention and loyalty
Customer Service Training and followups available
Business Strategies
Whether it is a business overhaul, leaping into new directions or just stroking some new ideas. Let us talk it over, i'll get my hands dirty and we can create some magic together.
Training Programs
I make it a duty to train all Brand Ambassadors who work on any brand I manage. It is important that the people (temps) who work on our brands as marketers understand the Why and the How to communicate not only the campaign's essence but also the brand's essence in the simplest form, before any sales or sampling engagements.
Also, conduct Brand-building sessions focused on undergrads/tertiary students to prepare them for life after school
Fuelling Bright Futures: The Blue Band Back to School Program
Enhance Your Everyday Meals with Blue Band Fat Spreads:
https://www.linkedin.com/pulse/enhance-your-everyday-meals-blue-band-fat-spreads-mawuenyefia-acim/
Upfield Ghana Empowers Food Vendors for World Food Safety Day 2023!
https://www.linkedin.com/pulse/ensuring-safe-bites-upfield-ghana-empowers-food-world-mawusi-ama/
Fuelling Bright Futures: The Blue Band Back to School Program
Blue Band celebrates 100 delicious years of raising healthy & happy kids.
https://www.linkedin.com/pulse/blue-band-celebrates-100-delicious-years-raising-kids-mawusi-ama/
A Strategic Guide to Efficiently Managing Multiple Programs
Woman 2.1 Summits Urge To Lead New Generation
https://www.modernghana.com/entertainment/23703/woman-21-summits-urge-to-lead-new-generation.html
My Work
I have had the privilege of working with a number of brands particularly in the FMCG sector across West and Central Africa, across varied segments - from tobacco, skincare, personal care, skin cleansing, dairy, spreads, culinary, media, and the service industries
Product Launches
From concept to execution, each launch reflects strategic planning, creative storytelling, and data-driven marketing.
All launched productsDANO coffee flavoured milk launched in Ghana
https://citinewsroom.com/2019/04/dano-coffee-flavoured-milk-launched-in-ghana/
New coffee product launched by Arla Foods
https://www.graphic.com.gh/business/business-news/new-coffee-product-launched-by-arla-foods.html
Arla Foods Launches New Coffee Product in Ghana
https://instinctbusinessmag.com/arla-foods-launches-new-coffee-product-in-ghana/
Blueband Gold re-enters Ghana with biggest virtual cookout
https://citinewsroom.com/2021/08/blueband-gold-re-enters-ghana-with-biggest-virtual-cookout/
Planta is back as Blueband Gold!!!!. It’s everything you missed and better.
https://web.facebook.com/BlueBandGhana/videos/383115350040222/